50
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30
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FAQ
Cloud 9 is a loyalty program that treats our community with the rewards they deserve!
Membership is complimentary and allows you to earn points every time you shop on hellosundayspf.com, connect with us on social media, share with your friends, and more!
You can redeem your earned points online for exclusive rewards: it’s as easy as that!
Simply make an account by clicking “JOIN CLOUD 9” button and you will automatically receive 50 points onto your account!
You can earn points with any spend you make at hellosundayspf.com.
You can also earn points by following us in social media, referring friends, leaving reviews,completing surveys …
Log into your account and the dashboard will show you how many points you have available.
When you go to the checkout to pay, your available points will be displayed as a payment option, they can be redeemed at this stage.
The balance can be paid by credit card, Apple Pay, Amazon Pay and other platforms.
We’ll add points to your account within a few minutes.
Points need to be spent within the first 12 months of being rewarded onto your account and will automatically expire once they have reached the limit.
There is no limit or minimum spend threshold to use or receive points.
If you have enough points, you can buy an item using all your rewarded points.
Yes. You can redeem points and use a discount code if you have one.
No, points can only be used towards a qualifying product on hellosundayspf.com
You can’t get points for referring a friend but if you head to your account page you’ll find a referral link which you can send to your friends.
If they make a purchase via this link you’ll receive £10 off your order (mínimum spend of £20), in turn they will also receive £10 off of their purchase.
No, there is no limit.
No, you can only redeem your points at hellosundayspf.com and they cannot be passed on to someone else.
Points are not refunded or added back to your account when a product is returned or an order is cancelled.
Roughly 10-12 business days after your order ships, you’ll receive an email asking you to leave a review for one of the products that you purchased. Submit your review through the email and 50 points will be added to your account automatically.
Points will only be rewarded for one review email per order at a maximum of once per month.
Yes, a £5 voucher will be sent to you 72 hours after your review has been submitted. Reviews will not be automatically uploaded. Voucher is for 1 order only, not per item. Minimum spend £20. Please contact customer.service@hellosundayspf.com for more information on this. Voucher is strictly for customer who reviewed their products only and will be revoked if used by someone else. You will also receive 50 cloud 9 points.
